Platinum Event Travel Ltd - Terms & Conditions
The following are the Terms and Conditions of Booking for Platinum Event Travel Ltd.
By visiting, using or ordering from this website, you expressly agree to be bound by the following terms and conditions and to adhere to these Terms and Conditions and all applicable laws and regulations governing this web site.
Please note that all packages are subject to availability and prices are subject to change.
THE PROVISION OF HOSPITALITY PACKAGES AND RELATED HOSPITALITY SERVICES BY PLATINUM EVENT TRAVEL LIMITED ARE EXPRESSLY CONDITIONAL UPON THE BOOKING TERMS AND CONDITIONS SET FORTH BELOW (ALSO REFERRED TO AS THE "CONTRACT"). ANY TERMS AND CONDITIONS PROPOSED BY YOU IN ADDITION TO, OR IN CONFLICT WITH THESE BOOKING TERMS AND CONDITIONS ARE EXPRESSLY REJECTED BY PLATINUM EVENT TRAVEL LIMITED.
TERMS AND CONDITIONS OF BOOKING
We detail below the terms and conditions on which Platinum Event Travel Limited take bookings and make arrangements on behalf of its clients. We do not accept any bookings on any other terms.
1. Financial Protection
Platinum Event Travel Ltd will provide you with financial protection for any ATOL protected air package or flight that you buy from us by way of our ATOL number 5921, administered by the Civil Aviation Authority (‘CAA’). When you buy an ATOL protected flight or flight-inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If Platinum Event Travel Ltd, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that nay such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
If you book arrangements other than an ATOL protected flight or a package holiday, the financial protection referred to above does not apply.
2. Payment Terms
A deposit of 25%, or any alternative amount advised, plus insurance premium (if required), is payable on receipt of the invoice to secure the arrangements detailed therein. The final balance is payable 60 days prior to the date of travel. Any bookings made within 60 days of departure is payable in full on receipt of the invoice. Any extras or amendments we organise on your behalf will be payable in full on receipt of our invoice. Should any amounts not be paid by the due date, Platinum Event Travel Ltd, at their sole discretion, will be entitled to treat the booking as being cancelled by the client, and make cancellation charges as set out in Paragraph 12. Platinum Event Travel Ltd shall not be obliged to dispatch tickets, passes and other documentation relevant to a booking, until all invoices have been paid in full. A service charge of 2% will be applied to all credit card payments.
3. The Contract
The contract to provide the arrangements shall be created by our acceptance of your booking, which will be as from the date on which the invoice is issued to you. The parties making the contract are Platinum Event Travel Ltd on the one hand and all clients and persons represented by the person who confirms the booking on the other.
4. What is not included in a package?
All items of a personal nature are not included, such as telephone charges, room service, insurance, etc. Any “extra” items requested in advance of departure must be paid in full before departure. The client must pay “extra” items requested during the event before departing their hotel or commencing a return journey.
5. What is included in the package?
Only the items detailed in the appropriate sales literature, or as further detailed in the Invoice.
6. Timetable of Events & Flights
Whilst timetables are published they unfortunately cannot be guaranteed, and cannot be a condition or form part of a contract. Due to the bespoke nature of our arrangements we are not able to specify in our sales literature the airline or aircraft type that we will use, as such we reserve the right to change airlines or aircraft type at any time. Planned flight times will be shown in the documentation you will receive from us, however these should be regarded as for guidance only. Please check your flight tickets as soon as you receive them, as they will show the final timings for your flight.
7. The Event/Occasion
Platinum Event Travel Ltd give no guarantee whatsoever that the event/occasion shall take place. Should any event/occasion be cancelled or postponed for any reason whatsoever, the client will have no entitlement to any refund of monies paid. It is the responsibility of the client to adequately insure themselves against postponement or cancellation, for whatever reason, of the event/occasion. The provisions of the S1(2) of the Law Reform (Frustrated Contracts) Act 1943 (or any re-enactment thereof) shall not apply to any agreement between Platinum Event Travel Ltd and the client.
8. Third Parties
Platinum Event Travel Ltd in making arrangements on behalf of its clients, contracts with third parties for provision of all of the necessary facilities including the provision of tickets for entry to the event/occasion. In doing so it is expressly agreed that Platinum Event Travel Ltd acts only as agent of the client and that no liability of any kind howsoever caused shall attach to Platinum Event Travel Ltd in connection with or arising out of such arrangements. The contract with Platinum Event Travel Ltd and the client shall be subject to any terms and conditions with third parties. In the event that such facilities or tickets shall not be available, for whatever reason, any liability of Platinum Event Travel Ltd shall be limited to the return of all sums paid by the client for such facilities or tickets. When the arrangements and/or facilities for any event are changed or cancelled by a third party, Platinum Event Travel Ltd will use its best endeavours to provide a suitable alternative and/or secure a refund for the client, only of monies paid to a third party, but is not obliged and cannot guarantee to do so.
9. Changes to arrangements by Platinum Event Travel Ltd
Every reasonable effort will be made by Platinum Event Travel Ltd to adhere to advertised and confirmed arrangements, but Platinum Event Travel Ltd reserves the rights, at its sole discretion, to alter, omit or change arrangements should it be found to be necessary to do so, and shall have no liability whatsoever to the client for any such charges, save a refund of any monies not expended.
10. Changes to arrangements by client
If you need to change any aspect of your booking we will attempt to assist you. We charge an amendment fee, in addition to airline charges, of £15 per person for each detail of the booking you change. In certain cases airline regulations state that name changes, if possible at all depending on the type of fare purchased, will incur an administrative charge, which must be paid for at the time of the change. Reduction in the number of a party will be treated as a cancellation, but only in respect of the number of cancelled places. In the event that the client is in breach of any obligation under this contract, or has entered into receivership or liquidation, or has become bankrupt or insolvent, then this contract shall be treated as cancelled by the client. In all such cases, cancellation charges in accordance with paragraph 12 shall be applied.
Platinum Event Travel Ltd reserves the right to alter published or confirmed prices at any time prior to the event, to cover increased costs incurred. Such unforeseen costs include increased transportation costs, adverse currency fluctuations or governmental actions such as an increase in VAT. All prices are subject to VAT at the prevailing rate.
12. Passports and Insurance
All passengers are responsible for ensuring that their passports and visas (where required) are valid for their journey. Please also consult your own doctor regarding any inoculations that may be required for your destination. You must also ensure that you, and all other passengers for whom you book, have adequate travel insurance for the duration of the event.
13. Cancellation and charges
All cancellations must be notified in writing and will be effective from the date of receipt of the notification. If any client wishes to cancel arrangements for whatever reason, the following “cancellation charges” shall apply:
More than 60 days before departure and before the ‘deposit due’ date 10% of total cost, and 100% cost of any pre-paid event tickets.
More than 60 days before departure and after the ‘deposit due’ date Deposit only payable, and 100% cost of any pre-paid event tickets.
Within 60 days before departure, in all instances. 100% of total cost.
Cancellation must be submitted in writing, by email or by facsimile. Note: Insurance premiums are non-refundable
Platinum Event Travel Ltd shall not be liable for any matter whatsoever that is beyond its control, and shall not in any circumstances be responsible for any sequential loss that may be incurred by the client or its guests, associates and agents, or any third party.
In compiling our sales literature and establishing all our arrangements we have relied on the information provided by third parties. Wherever possible these have been verified. However, should you find anything that is not described, please let us know as soon as possible, so that we can give it our attention.
The making of a booking with us, however confirmed, shall be deemed as acceptance by the client of the above terms and conditions.
17. The English Law
This contract shall be governed by English Law and shall be subject to the sole jurisdiction of the English Courts. If any part of these booking conditions is found to be invalid or unenforceable, then the remainder of these booking conditions will not be affected but will remain valid and enforceable.
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I would just like to say that we had a fabulous day yesterday. The service from Natasha was exceptional she could not have looked after us any better. Please pass on our thanks and appreciation to her.If the day we have booked for my friend’s birthday is of the same standard then he will be a ... read more »